FAQ

I did not receive a confirmation e-mail. Why? What should I do?

As on most occasions this is usually down to a problem with your spam filter. Please check your spam folder as this usually seems to solve the problem in the majority of cases. Please also check if you entered your e-mail correctly. If this does not help, please contact us again and we will send you a new confirmation e-mail. If you do not receive a confirmation e-mail when making a booking very close to the time of arrival, our driver will still be there waiting for you.

Do infants count?

Infants and children do count as one person. We must use special seats for infants and children. We strongly recommend that you inform us (just put a comment) when making booking. Children seats are provided free of charge.

When do I pay?

When paying by cash, please pay all at once after you arrive at the Hotel. However, if you really do prefer not to pay all at once there is no problem; you can pay for each trip separately! You can pay in advance online with PayPal. If you will pay by credit card online, our drivers are informed that the payment has been made so you do not need to do anything else.

Do you charge extra for additional drop-off locations?

Two drop-off hotels are included in the price. If you will be going to more than 2 hotels which are very far from each other then we may charge extra, although of course, you will be informed of the exact price in your confirmation e-mail.

What happens if my outbound flight is delayed?

Your driver will be informed and collect you at the new time at no extra charge. I’m worried about the pick-up you gave me for my airport flight arrival reservation.

Why do you use my scheduled arrival time as my pick-up time?

Your scheduled arrival time (i.e. your airline’s assigned time), is only a starting point for us. We track your flight in “real time” so whether your plane is on-time, early or late, we are aware of your flight status … and will meet you based on the actual gate time.

I have a special request. How do I inform you?

If you require a baby chair, then just make a note when you make your booking. If you are travelling with disabled passengers or need extra space for a pushchair then again, please make a note when making your booking.

Where do we meet our driver? How do we recognize our driver?

Our driver will be holding a sign with the passenger name printed on it.

How long does it take from Budapest Airport to the city centre?

The journey from the airport to the city centre takes around 25 minutes by car. If there is heavy traffic it may take up to 45 minutes.

What are your hours of operation?

We provide airport transfers 24 hours a day, 7 days a week and 365 days a year – including holidays.

Are your prices per person or per vehicle?

Prices are quoted per vehicle.

Do I need to pay in HUF currency?

No, you can pay in GBP, USD or EUR.

What time will you pick us up on our departure day?

Generally we recommend a pick up time of 2.5 hours before your scheduled departure flight time. However, you are the one who will decide the pick up time!

Can I have a receipt?

Please ask our driver. If you tell us in advance we can also prepare for you a tax invoice (mostly for business and corporate customers).

What if I have huge or extra large luggage?

If you are carrying extra large luggage please let us know in advance as we may have to send a larger car. Generally, there is no extra charge.

Do you offer other transport routes?

We will take you anywhere you like. Please send us an email for an exact price quote.

I need to change a booking - what should I do?

Just contact us. All free of charge.

What is your smoking policy?

Non smoking policy.

When can I make a reservation?

You can make a reservation as soon as you have your flight number.

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